Terms and Conditions

Klevo International Ltd (“Klevo”) amongst other things, offers discounts, rewards  and cashbacks to Klevo account holders for purchases made at Klevo’s merchant partners through Klevo’s various platforms including but not limited to its website, browser extension and mobile application (the “My Rewards Platforms”). The use of the services (the “Services”) offered on the Klevo Platforms and accounts maintained with Klevo shall be subject to these terms and conditions (the “Agreement”). This Agreement constitutes a legally binding agreement between each individual who uses the Services or who maintains an account with Klevo. By using any of the Services or maintaining an account with My Rewards, you acknowledge that you have read and understood this Agreement and agree to be bound by all of its terms. Klevo may modify this Agreement from time to time, with or without notice, and your continued use of any of the Services or continued maintenance of an account with Klevo shall constitute and be deemed to be your acceptance of such modification and your consent to abide by any terms thereof.

Subject to this Agreement, My Rewards hereby grants you a revocable, non-exclusive, non-transferable license (without the right to sublicense) to access and use the My Rewards Platforms and the Services solely for your personal use. You agree that you obtain no rights other than the rights and licenses expressly granted under this Agreement. My Rewards reserves the right to change, upgrade or discontinue any or all of the Services or the My Rewards Platforms or any feature of the Services or the My Rewards Platforms, at any time, with or without notice. All rights not expressly granted under this Agreement are reserved by My Rewards and its licensors.

My Rewards Services require the user to maintain an account with My Rewards. A user may create an account free of charge by providing the relevant details requested for. Use of the account and the Services (including the opportunity to earn cashback) are offered at the sole discretion of My Rewards and subject to your compliance with this Agreement.

An individual shall not create or have control and/or custody over multiple My Rewards accounts. In particular:

1. Each mobile number may only be linked to one Klevo account;
2. Each payment account (e.g. each bank account; each paypal account) may only be linked to one Klevo account.

A failure to abide by any terms and conditions, the perpetration of any fraud or abuse, whether relating to the accrual or receipt of cashback and/or other rewards or otherwise, and/or any misrepresentation of any information furnished to Klevo or its affiliates may result in your My Rewards account being flagged for suspicious activity and suspended or terminated; any cashback accumulated being forfeited; and/or any store credit or vouchers purchased by you being cancelled.

You are responsible for regularly checking your account to ensure cashback has been properly credited and that your account balance is up to date. You must notify Klevo of any omissions, incorrect entries or discrepancies concerning any transaction within 30 days after that transaction. Klevo reserves the right not to correct any omissions, incorrect entries or discrepancies brought to its attention after the 30-day period.

Among services offered by My Rewards is the opportunity to earn cashback on purchases made at our various merchant partners through our various My Rewards Platforms. Creating and maintaining an account with My Rewards is required before a user can start earning cashback. Crediting of cashback is also subject to the various terms, conditions and requirements, express or implied, associated with the crediting of cashback in general or terms, condition and requirements associated with the individual promotions that would be applicable. These terms, conditions and requirements include but are not limited to:-

1. Requiring the user to have cookies enabled throughout when accessing the Klevo Platforms and subsequently the merchant partner’s website;
2. Not opening a separate tab or browser while accessing the Klevo Platforms and subsequently the merchant partner’s website;
3. Ensuring that after being redirected to the merchant partner’s website, the user completes the transaction before proceeding to any other website;
4. Completing the purchase on the merchant’s website within a given period of time;
5. Not engaging in any fraudulent or dishonest conduct and/or abiding by the terms of this Agreement or any other terms and conditions stipulated by Klevo or the applicable merchant partner

In addition, certain purchases may be excluded from cashback. In general, cashback is earned on net purchase amount excluding shipping and handling. However, cashback amounts and exclusions vary from merchant partner to merchant partner and individual promotions may contain specific exclusions. Please review these terms carefully. These exclusions are subject to change without notice, and My Rewards hereby disclaims any and all liability in connection with any incorrect information or failure to include information on the list of exclusions. Some examples of typical exclusions include (but are not limited to):

1. Cashback not being eligible when purchasing promotional items or using other discount codes, coupons or other promotions;
2. Cashback only being eligible when the transaction is completed using specified payment methods; and
3. Different tiers of eligible cashback for different users (e.g. different tiers of cashback for new users and existing users).

Any products or services purchased from any merchant partner, whether through My Rewards or otherwise, is governed by and subject to the applicable merchant partner’s policies and terms and conditions, including but not limited to the applicable return, cancelation, exchange, and shipping policies. You agree that we are not agents of any merchant partner and that the merchant partner operates independently and not under our control. Accordingly, your participation in offers or promotions of, or correspondence with, any merchant partner is solely between you and that merchant partner. We do not assume any liability, obligation or responsibility for any part of such correspondence, offer or promotion, including, without limitation, the withdrawal or modification of any such offer or promotion. My Rewards is not responsible for changes to, or discontinuance of any merchant partner from any of My Rewards’s platforms or the termination of any promotion offered by any merchant partner on any of My Rewards’s platforms, or for any effect on accrual of cashback caused by such changes, discontinuance, or withdrawal. My Rewards assumes no responsibility and shall not be liable for any content, product and/or services on the merchant’s platforms (including but not limited to the quality, merchantability or fitness of such products or services or that such content, product and/or services does not breach any laws or regulations).

Klevo reserves the right from time to make top-ups and deductions from the balance in a user’s account where it is necessary, reasonable, or expedient to do so. This includes (but is not limited to) situations where cashback has been incorrectly credited into a user’s account and/or where a user is found to have acted fraudulently, dishonestly, or in contravention of the terms of this Agreement.

You may redeem your Cashback at any time subject to the terms and conditions of this Agreement or the specific conditions that relate to the individual entries in your account. You must have accumulated cashback relating to a dollar value more than or equal to the minimum redemption amount indicated and communicated from time to time. In order to redeem your Cashback, you must maintain an active account and provide the minimum relevant information required to process the redemption (e.g. a valid bank account number or a Paypal account). For security purposes, the redemption of cashback is limited to AUD$250 per 24h period.

For the avoidance of doubt, you do not gain any proprietary right over any monies or assets held by Klevo when you earn cashback in your account. The cashback accrued in your account does not constitute monies held on trust by Klevo for your benefit. Your rights and entitlements are solely limited to such personal or contractual rights of repayment as may arise out of this Agreement.

In your purchase of products from Klevo, you agree to be bound under the Terms of Sale effective at the time of your purchase and all terms incorporated by reference. Should you not agree to all of these terms, do not make any purchases from Klevo. Klevo Pty Ltd (“Klevo”, “we” or “us”) make products available for purchase via our websites, mobile applications (“App”) and other products and services (collectively, the “Services”). Your purchase of any products through these is governed by these Terms of Sale (“Terms”) and your use of the Services is governed by our Terms of Service Terms and Conditions (available via the Service). We reserve the right to change or modify these Terms at any time at our sole discretion. Should we make changes to these Terms, notice will be provided such as through sending you a notification, providing notice through the Services or by updating the “Last Updated” date at the top of these Terms. We strongly advise you to review these Terms each time you make a purchase from Klevo so as to ensure that you understand the terms and conditions applicable to your purchase.

A variety of non-reloadable digital Gift Cards, codes and/or vouchers (collectively, “Gift Cards”) are offered for purchase through our Services. All Gift Cards are subject to availability and we reserve the right to impose quantity limits on any order, reject all or any part of an order and to discontinue products without notice, even if you have already placed your order. All prices are subject to change without notice and the price charged will be the price set out on the Service at the time of your order. The minimum price of a Gift Card sold via My Rewards is $5 and the maximum price of a Gift Card sold is $2000 (subject to each Retailer). If you purchase multiple Gift Cards on a single day, the total amount that you purchase on all the cards cannot exceed $2,000. Gift Cards purchased through My Rewards are available for use within Australia and may be available for use in or sending to recipients in other countries. Please consult the My Rewards Gift Card wall via the Service and each Retailer’s (as defined below) terms and conditions for the use of Gift Cards outside of Australia.

From time to time we may offer other special promotions intended to provide you an incentive to purchase Retailer Gift Cards and/or to encourage you to get others to do so. The applicable rules will be posted on the Site in or near the description of each such promotion and/or competition. We reserve the right to interpret these rules in our sole discretion, and you hereby agree to our interpretation.

The expiration date for a Gift Card is displayed on or on the back of the Gift Card, in your digital wallet.  Please refer to the expiry date to ensure you redeem your Gift Card in the allocated time frame. My Rewards is not responsible for users to redeem their Gift Card before the expiration date.

Unless otherwise stated by the applicable Retailer, Gift Cards are not redeemable for cash.

Each Gift Card purchased by you will be listed as a separate Gift Card. By way of reference, in the event that you purchase two Gift Cards from the same Retailer, your wallet will reflect two Gift Cards, as opposed to one Gift Card with the value of the two Gift Cards purchased. Klevo may, in its sole discretion and under guidance by relevant laws, from time to time implement a limit on the value of Gift Cards that may be stored in the My Rewards wallet at any one time.

Klevo is not responsible if a Gift Card is lost, stolen, destroyed, or used without permission. My Rewards is not responsible if any Gift Card is rendered unsuitable for redemption through no fault of My Rewards. If you have lost or misplaced your Gift Card and the balance has not been spent or changed from the original amount, email us at help@myrewards.com.au, and we will send you a replacement provided we can confirm the balance is unused.

Gift Cards that you purchase through our Services are issued by participating third-party retailers (“Retailers”). Your purchase of each Gift Card is governed by certain terms and conditions established by the issuing Retailer in addition to these Terms. Retailers set expiration dates for Gift Cards in addition to other restrictions and requirements. Please review all applicable Retailers’ terms and conditions prior to the purchase of any Gift Card. If you have questions relating to the applicable Retailer terms, please contact the issuing Retailer. As the issuers of Gift Cards, Retailers (and not My Rewards) are fully responsible for all aspects of their Gift Card programs. Retailers are responsible for all liabilities and costs suffered by you or any other party caused – directly or indirectly – by the Retailer or their products or services. We have no obligation to resolve any dispute between you and any Retailer. My Rewards endeavours to work with reputable Retailers, however My Rewards holds no liability for the sale of products or services provided to you by a Retailer. In purchasing a Gift Card from an issuing Retailer, you waive and release My Rewards and its subsidiaries, affiliates, partners, officers, directors, employees and agents from any liabilities arising from or related to any act or omission of a Retailer. Following the purchase of a Gift Card, My Rewards shall not be responsible or liable to you in the event a Retailer discontinues its Gift Cards or is unable to or refuses to redeem a Gift Card (including for reasons of their insolvency, external administration or forced closure), Neither My Rewards nor any Retailer is responsible for lost or stolen Gift Cards. If you lose your mobile device, please contact help@myrewards.com.au immediately so we can put a hold on your account.

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

When you visit our website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.

Our site may, from time to time, have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.